Shipping & Returns
We strive to ship your order within one business day. In most cases your order will ship within 24 hours excluding weekends and holidays. It is possible that on rare occasions, your order will require up to 48 hours for processing and packing before it is shipped.
You can expect to receive your order within 1-5 business days.
Orders shipped to Alaska, Hawaii, Puerto Rico and US Territories will require an extra 2 or 3 days.
To be eligible for same day shipping, please place your order by 3 PM EST Monday-Friday, excluding holidays. P.O. Box destinations will only ship via USPS.
To cancel an order before it leaves our facility, call one of our Customer Service Specialists toll free at (908)8010068. Kindly keep in mind that once an order is with the carrier, we have to wait up to 24 hours before we can void the shipment.
If your order is lost, stolen, or damaged, please call Customer Service and we will file the claim with the carrier. We are not directly responsible for any package once it leaves our facility and is in the hands of the carrier.
Return & Refund:
We strive to provide timely and accurate delivery of each order. If there is a problem with your order, call one of our Customer Service Specialists for assistance.
Full refunds will be given within 30 days only for undamaged products.
We can only process returns if the items were purchased directly from the Kasentex website or through our Customer Service.
Return & Refund Policy
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
If there is a problem with your order that was the fault of Kasentex. We will reimburse ground return shipping costs in the following situations, provided the customer includes proof of the charges paid:
-If you received the wrong product that was ordered
-Product received was defective (and you have contacted us within 30 days of receipt).
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us.